FAQs
Frequently Asked Questions
Q:
- How much do you charge for shipping in the US?
A:
- We highly appreciate and value our customers. Therefore we have chosen to include shipping for all US orders over $60.
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Q:
- Is this the Original Monke?
A:
- Yes, we are the original sellers of the "Monke." Mostly known for our internationally recognized TikTok and Instagram with over 1.8+ million followers.
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Q:
- Will you ever sell anything else than The Original Monke?
A:
- Yes, we are actively working on adding new products to the store. Our next goal is to add merchandise, such as caps, socks, t-shirts, and shorts!
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Q:
- How long does the Monke take to ship?
A:
- Using the free shipping method, The Original Monke can be expected at your doorstep or local pickup shop between 3-8 business days after placing the orders.
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Q:
- Is this dropshipping?
A:
- Due to contrary beliefs, we have received much backlash for "dropshipping." We are delighted to tell you that we do not associate with dropshipping. We have a contract deal with ShipMonk USA, a warehouse located in California. - Yes, we have had a lot of significant delays, and we are sorry. These delays were purely based on inexperience and putting something up for sale before even having it on hand. We've learned a lot these last 3-4 months. We have fought many fights, negotiated, and learned much about E-commerce and caring for our customers. However, this is officially over. No more long delivery times, no more not answering customers' emails. We have surpassed that and are ready to take the next step.
