FAQs
Frequently Asked Questions
1. What is MonkeWorld?
MonkeWorld is a toy brand dedicated to creating fun, durable, and engaging toys for kids (and kids at heart). Our toys are designed for real play—stretching, squeezing, smashing, and everything in between. We believe toys should be both fun and durable, and we’re here to bring you the best of both worlds!
2. What makes MonkeWorld toys different from other toys?
Our toys are built to last! They’re made from high-quality, non-toxic materials that are designed to withstand even the wildest play. Kids can stretch, squish, and throw them without worrying about them breaking. Plus, our toys have gone viral on TikTok, which means they’re as fun to play with as they are to show off!
3. What materials are MonkeWorld toys made from?
MonkeWorld toys are made from thermoplastic rubber (TPR), which is known for its durability, flexibility, and safety. All of our toys are non-toxic and safe for kids of all ages. They also undergo rigorous testing to meet international safety standards.
4. Are MonkeWorld toys safe for children?
Absolutely! All MonkeWorld toys are third-party lab tested and meet the highest safety standards, including:
- Children’s Product Certificate (CPC)
- Conformité Européenne (CE)
- EN-71 certifications for mechanical, flammability, and chemical safety. We ensure our toys are safe for children of all ages.
5. Where can I buy MonkeWorld toys?
You can purchase MonkeWorld toys directly from our website or through our official store on Amazon. We also have select retailers across the globe who carry our products. Keep an eye out for special bundle deals and offers exclusively on our website!
6. Do you offer international shipping?
Yes, MonkeWorld ships worldwide! Shipping costs and delivery times vary depending on your location. When you check out, our system will automatically calculate shipping rates based on your location.
7. How long does shipping take?
Shipping times depend on your location:
- United States: 3-7 business days
- International: 10-15 business days During high-demand seasons, shipping may take longer. You’ll receive tracking information as soon as your order ships.
8. What is your return and refund policy?
We want you to love your MonkeWorld toys! If you’re not completely satisfied, we offer a 30-day return policy. Simply contact our customer support, and we’ll guide you through the return process. Please note that the toy must be in its original condition and packaging for a full refund.
9. Can I cancel or change my order after I’ve placed it?
If you need to cancel or change your order, please reach out to us within 24 hours of placing your order. Once your order has been processed, we may not be able to make changes, but we’ll do our best to accommodate you.
10. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to follow your order’s journey and estimated delivery time.
11. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, our toys make excellent gifts, and we’re sure they’ll bring a smile to anyone who receives them!
12. What should I do if my toy is defective?
If your toy arrives defective or damaged, please reach out to our customer support team right away. We’ll arrange for a replacement or refund, depending on the issue. We stand by the quality of our toys and want to ensure you have the best experience possible.
13. Can MonkeWorld toys really survive extreme challenges?
Yes! Our toys are known for their extreme durability. From being stretched to incredible lengths to surviving high drops, they’ve been put through countless challenges. We even dropped our toys from space (115,000 feet up), and they survived!
14. Do MonkeWorld toys relieve stress and anxiety?
Yes! Our toys are not only durable, but their squishy, stretchy texture makes them perfect for stress relief and sensory play. Whether you need a calming toy for kids or a stress-reliever for adults, MonkeWorld toys fit the bill.
15. Do you collaborate with influencers or brands?
We’re always open to collaborations! If you’re interested in partnering with us, feel free to reach out to our team through our contact page or email. We love working with influencers, brands, and anyone who shares our passion for fun and creativity.
16. How can I contact MonkeWorld for support?
For any inquiries, feel free to reach out to us via our Contact Us page on the website or email us directly at info@monkeworld.com. We aim to respond within 24 hours and are happy to assist with any questions or concerns you may have.