FAQs

MonkeWorld FAQs

About MonkeWorld

MonkeWorld transforms internet creators into lovable plush toys and collectibles that are built to withstand anything. We collaborate with viral creators to bring their characters to life as durable, high-quality collectibles that fans can actually play with.

Unlike fragile collectibles that sit on shelves, our toys are designed for real interaction—stretching, squeezing, smashing, and everything in between—without breaking or losing shape.

Our toys combine collectibility with genuine playability. While most collectibles are "look but don't touch," MonkeWorld toys invite interaction with their super-durable construction.

They've survived being dropped from space (literally—115,000 feet up!), making them virtually indestructible during normal play. Each toy is a limited-edition collaboration with popular creators, meaning once they're gone, they're gone forever.

MonkeWorld toys are crafted from premium thermoplastic rubber (TPR), specially formulated for exceptional durability and flexibility. This premium-grade material allows for extreme stretching and compression while always returning to its original shape.

All materials are non-toxic, phthalate-free, and meet or exceed international safety standards through rigorous testing.

Absolutely! Safety is our top priority. Every MonkeWorld toy undergoes comprehensive third-party testing and holds multiple safety certifications, including:

  • Children's Product Certificate (CPC)
  • Conformité Européenne (CE)
  • EN-71 certifications for mechanical, flammability, and chemical safety

Our manufacturing process includes multiple quality control checkpoints to ensure every toy meets our exacting standards before reaching your hands.

About Our Drops

MonkeWorld drops are our limited-edition product releases, typically featuring collaborations with popular creators. Each drop transforms a creator's character or persona into a collectible toy that fans can actually play with.

Once a drop sells out, those exact toys will never be produced again, making them highly collectible.

We release new products every 1-2 months. We maintain this schedule to ensure the highest quality for each product while keeping our community excited with fresh offerings.

Some creators might have multiple drops based on audience demand and popularity.

FAST! Our drops routinely sell out in under 10 minutes. Our recent collaboration with @MyAutismStar set a new record—completely sold out in just 9 minutes!

Due to our limited production runs and the high demand from creator communities, you'll want to be ready right when a drop goes live.

The surest ways to never miss a drop:

  1. Join our Early Access program to shop 10 minutes before the general public Early Access Signup
  2. Follow @monkeworldofficial on all social platforms for announcements and countdown timers
  3. Sign up for our email and SMS notifications to get alerts when drops are imminent
  4. Add upcoming drop dates to your calendar (we always announce them at least a week in advance)

Our Early Access program gives members a 10-minute head start on all product drops before they open to the general public.

Since our drops often sell out in under 10 minutes, Early Access members get the best chance to secure their collectibles before they're gone.

To join, simply provide your email and phone number on our Early Access page.

Yes, but we do implement reasonable purchase limits to ensure as many fans as possible can get their hands on our collectibles.

Specific limits vary by drop and are clearly indicated on the product page.

We do not offer discounts on our drops. Due to the limited-edition nature of our collectibles and their already-competitive pricing for the quality offered, all drops are released at their standard price point.

This ensures fairness for all collectors.

Purchasing & Payment

MonkeWorld toys are available exclusively through our official website. We occasionally partner with select retailers for special events, but our drops are only available directly through monkeworld.com.

This allows us to control the experience and ensure authenticity for all our customers.

We accept virtually all popular payment methods for maximum convenience:

  • All major credit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Afterpay/Klarna (buy now, pay later)
  • MonkeWorld gift cards

Our drops are typically pre-orders that are made-to-order. This allows us to accurately gauge demand and ensure every fan has a fair chance to secure their collectible.

The production and shipping window is generally 4-6 weeks from the drop date, though we always work to deliver as quickly as possible while maintaining our quality standards.

Due to the limited-edition nature of our drops and their immediate production schedule, we generally cannot accommodate cancellations or modifications after purchase.

Please double-check all details before completing your order.

Shipping & Delivery

Yes! MonkeWorld ships to fans worldwide. International shipping costs are calculated at checkout based on your specific location.

We use reliable international carriers to ensure your collectibles arrive safely, no matter where you are.

For standard drops (pre-orders):

  • Production and preparation: 4-6 weeks
  • Domestic shipping (US): 3-7 business days after production
  • International shipping: 10-15 business days after production

For in-stock items:

  • Domestic shipping (US): Orders process within 1-2 business days and deliver in 3-7 business days
  • International shipping: Orders process within 1-2 business days and deliver in 10-15 business days

You'll receive an order confirmation immediately after purchase with your order number. Once your item ships, you'll receive a second email with tracking information.

You can also check your order status anytime by logging into your account on our website.

Each drop is carefully made-to-order by hand to ensure the highest quality. This craftsmanship takes time, but results in the superior quality and durability MonkeWorld is known for.

We believe the wait is worth it for a collectible that will last for years to come.

Product Care & Quality

Absolutely! Our toys have been put through incredible tests:

  • Dropped from 115,000 feet (space!)
  • Stretched to over 10x their original length
  • Run over by cars
  • Frozen in blocks of ice
  • Thrown from multi-story buildings

These aren't just marketing stunts—they demonstrate the real-world durability that sets our products apart. Your toy can handle whatever play you throw at it.

MonkeWorld toys are easy to clean with mild soap and water. Simply wipe with a damp cloth, or for more thorough cleaning, use gentle dish soap and rinse well. Allow to air dry completely before storing.

Avoid harsh chemicals or bleach as they may affect the material.

Many customers find our toys perfect for stress relief and sensory regulation. The satisfying stretch and squeeze provides tactile stimulation that can be calming for both children and adults.

The durability means you can squeeze, pull, and manipulate them without worrying about damage—making them ideal fidget tools.

Returns & Support

We stand behind our quality with a 30-day satisfaction guarantee. If you're unhappy with your purchase for any reason, contact our support team within 30 days of receiving your order.

Please note that due to the limited-edition nature of our drops, we can only accept returns for quality issues, not for change of mind.

In the rare event your toy arrives with a defect, please contact us immediately with photos of the issue. We'll promptly send a replacement or issue a refund.

Quality issues are extremely rare, but we take them very seriously and want to make things right.

Our dedicated support team is available through multiple channels:

  • Email: support@monkeworld.com (responses within 24 hours)
  • Live chat: Available on our website 9am-5pm EST, Monday-Friday
  • Contact form: Available on our website 24/7

Collaborations & Community

We look for creators with passionate communities and characters/personas that would translate well into physical form. We prioritize creators who align with our values of fun, creativity, and positivity.

Many of our collaborations begin with mutual admiration between MonkeWorld and the creator.

We're always open to collaboration ideas! If you're a creator interested in working with us, please reach out through our contact page with details about your audience and character concept.

While we can't collaborate with everyone, we review all serious inquiries.

Join our growing community across all platforms:

  • Follow @monkeworldofficial on TikTok, Instagram, Twitter, and YouTube
  • Subscribe to our email list for behind-the-scenes content and early announcements
  • Join our Discord server to connect with other collectors and get real-time drop alerts

We occasionally participate in creator conventions and pop-up events. Follow our social channels for announcements about upcoming appearances.

We love meeting our community in person!

Never Miss A Drop Again!

Join our Early Access program and get a 10-minute head start on all drops before they're available to the public.

Since our drops typically sell out in under 10 minutes, Early Access members get the best chance to secure their collectibles.

Sign Up For Early Access

Next Drop: MonkeWorld x Creator Collab

Get ready for our next limited edition release!

00 Days
00 Hours
00 Minutes
00 Seconds
Get Early Access

Featured Drops

Darius Plush SOLD OUT IN 9 MINUTES

MyAutismStar Plush

Our first viral collaboration

GET 10 MINUTES EARLY ACCESS TO DROPS GET 10 MINUTES EARLY ACCESS TO DROPS GET 10 MINUTES EARLY ACCESS TO DROPS GET 10 MINUTES EARLY ACCESS TO DROPS GET 10 MINUTES EARLY ACCESS TO DROPS