Refund policy

Thank you for shopping at monkeworld.com. This store is owned and operated by Feldt Toys, Inc., a private corporation organized under the laws of the State of Delaware, United States. This Refund Policy explains when you can return an item and how refunds work.

30-Day Returns

You may return most items within 30 days of delivery for a full refund of the purchase price. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to Start a Return

Email us at help@monkeworld.com with your order number and the item you want to return. We will reply with return instructions and a return address. Please do not send anything back before you hear from us, since returns received without prior authorization cannot be processed.

Return Shipping

You are responsible for return shipping costs. We recommend a trackable method, because we cannot issue a refund for a return we never receive. If the item arrived defective, damaged, or incorrect, we cover return shipping and you will not be out of pocket.

Refunds

Once we receive and inspect your return, typically within 1 to 3 business days of arrival, we will approve or decline the refund and email you either way. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

Original shipping charges are not refundable unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email help@monkeworld.com within 30 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, including shipping, at your choice.

30-Day Limited Warranty

All products carry a 30-day limited warranty against manufacturing defects present at delivery. This warranty covers defects in materials and workmanship. It does not cover normal wear, misuse, or damage from deliberate stress testing. This warranty is in addition to the return window above and gives you specific legal rights. You may also have other rights that vary from state to state.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.

Order Cancellations

If you need to cancel an order, email us as soon as possible. We can usually cancel before the order is handed to the carrier. Once an order has shipped, please use the return process above.

Shipping Destinations

We ship to addresses within the United States only. We do not ship internationally. If an order is placed with a non-U.S. shipping address, we will cancel it and refund you in full.

Sale and Promotional Items

Items purchased on sale or as part of a bundle are returnable under the same 30-day terms. Refunds for bundle items reflect the discounted price actually paid.

Contact Us

Questions about a return or refund? Email help@monkeworld.com and we will help.

Feldt Toys, Inc.
521 Broadway
New York, NY 10012
United States
Email: help@monkeworld.com

Last updated: July 29, 2026